Job Title: Cemeteries Officer
Contract Type: Fulltime
Salary: £29,562 – £41,554 (Depending on Skills and Experience)
Location : Civic Centre Twickenham
Indicative Recruitment Timeline
· Closing Date: Friday 14th March 2025
· Shortlisting Date: Tuesday 18th March 2025
· Interview Date: Thursday 27th March 2025
· Test/Presentation: Thursday 27th March 2025
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Objective of role
Are you a compassionate individual with the ability to deal with the bereaved in a sensitive and professional manner?
Are you able to ensure laws and processes are adhered to in order to give the deceased a dignified and legal send-off?
Are you organised with diary management expertise?
If yes, we would like to hear from you.
About the role
The role offers an exciting opportunity to contribute to the development, promotion, and delivery of the service.
Reporting to the Registration and Cemeteries Service Manager, you will work as part of a small team performing the administrative and customer facing functions of the service.
You will be required to book and attend burials and chapel services across the borough’s six cemeteries, carrying out your role professionally and sensitively, working closely with funeral directors to ensure a dignified send-off is carried out.
Funeral Services: Attending burials and cremated remains internments and scatterings to ensure they comply with Burial Law, Health & Safety Legislation and the Institute of Cemetery and Crematorium Management Code of Safe Working Practice.
Customer Service: Provide advice and guidance with compassions to bereaved families and stake holders, managing enquiries via phone, email and in person
Finance and Record Maintenance: Takes bookings and payments for funerals, undertaking preliminary checks, obtaining and recording all necessary information and legal documentation required in advance of the funeral.
Legal Compliance: Completes and returns disposal certificates in line with statutory requirements and maintains the burial database, ensuring the records are up-to-date and comply with Burial Law.
Experience: Previous bereavement/funeral experience would be beneficial but not essential as full training will be given
If you are a team player with natural empathy and excellent communication and administration skills, then we would love to hear from you.
J0b Profile – Cemeteries Officer